Delivery
Delivery Explained
Order Before 3pm for same day dispatch where possible!
These will be dispatched via a tracked service by either DPD or Royal Mail, depending on location.
Orders Under £75
For all orders under £75 we charge £4.95.
These will be dispatched via a tracked service by either DPD or Royal Mail, depending on location.
Orders Over £75
All orders that total over £75 are automatically sent using Tracked delivery absolutely FREE of charge.
These will be dispatched via either DPD or Royal Mail, depending on location.
DELIVERY FAQ
We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date due to stock issues we shall inform you by email or phone as soon as possible.
3pm is our cut off. This allows us time to pick and pack and have your orders collected. If you place your order after 3:00pm, it will not be dispatched until the next working day.
Orders have an estimated 1-3 working days delivery time.
You will receive a tracking number with your order which you will be able to monitor via either the DPD tracking service (https://www.dpdlocal-online.co.uk/tracking) or Royal Mail “Track and Trace” page (https://www.royalmail.com/track-your-item). Dependant on the service shown on your dispatch email.
Once dispatched, all orders are fully insured by ourselves until they have been delivered and signed for.
As soon as your order has been delivered, or confirmed as having been delivered by courier, responsibility then moves on to the customer.
We try to get orders dispatched before 3pm, orders have an estimated 1-3 working days delivery time.
If your order is dispatched on a Friday it isn’t guaranteed for Saturday delivery.
Please note the delivery estimates are standard working days excluding bank holidays.
In the unlikely event that you do not receive your order within a week, you must allow 14 working days before we can send a replacement if the item is lost in the post. If your original order later arrives, please return it to us.
Certain areas are not covered under our normal delivery payment limits. If you live within any of the following postal regions there are 2 options – You can opt for the use of DPD which will come with an additional charge of £30. Otherwise we will send via Royal Mail, the delivery times can be prolonged for this.
Please see below for the postcodes that fall within the “Highlands & Islands” option:
AB32 – AB42, KW1 – KW18, PA20 – PA44, PA60 – PA78, PH17 – PH26, PH30 – PH44, PH49 – PH50, KA27 – KA28, HS1 – HS9, ZE1 – ZE4, IV1 – IV63, FK17 – FK99, G83, AB36 – AB38, AB55 – AB56, KA27 – KA28, PH42 – PH44, IM1-IM8, BT1-BT82
To help with the festive spirit if someone changes their mind we’re offering extended returns on orders placed from 25th November until 20th January 2024.
*After 3pm on 20th December orders are not guaranteed for Xmas delivery.